Having hundreds of movies and TV series in it’s portfolio, Disney Plus is certainly one of the most popular movie subscription services for both children and adults. The Disney Plus platform can be used on multiple devices at the same time within the household, however, there might be a time you come across an error 142 that you’ll be helplessly trying to get rid of. What is the Disney Plus error 142 and what can you do to fix it? Read for more help in our short guide below.
- Disney recommendation
- Innitial instruction did not help. What can I do more?
- Frequently Asked Questions
The full wording of the error you have came across is:
‘We’re sorry; we’re having trouble connecting you to the service. Please check to see that you are still connected to the Internet and try again (Error Code 142).‘
To fix Error Code 142, Disney recommends:
With all the errors you might get, Disney often gives you an advice right in the error message, and that’s the very first thing you should try to do, to fix the error. Therefore, our first advice would be to simply check your internet connection.
Check that your router is working properly, without any warning lights lit on.
Check TV connection
Check the Wi-Fi connection in your smart TV is fully working. You can do this via entering the settings in your Smart TV menu. The way on how to enter Connectivty section in your TV’s menu depends on the make and model of your TV.
Your TV might not be having poor Wi-Fi reception, especially if it is installed in another room or different floor. To make sure, that the Wi-Fi signal is strong enough, head to your smart TV settings as if you were trying to connect it to the Wi-Fi during your first setup. When you open the list of available networks, there should be a Wi-Fi icon next to every available network, that works similar to phone cellurar bars. If your smart TV doesn’t show strenght of your Wi-Fi signal, you can try to check this by using your smartphone.
If the signal strenght is poor, you might need to reposition your TV or your router or buy an Wi-Fi Range extender.
Poor internet speed
Next step worth trying, would be to check the speed of your internet, as it may be significantly slow at the time of connecting to the streaming service, and thus the conenction might time out. You can check your speed with Google (click on the Run speed test button).
If you find your speed to be slow, contact your internet provider to asses the issue.
Nothing from above helped and still getting the Error code 142?
If nothing of the steps above helped with your error 142 on Disney Plus, there is few more things you can do, that are often a root of the issue.
Close the app and restart your TV
It might not seem as much of a deal, but closing your app properly (not switching via multitasking) and restarting device often fixes plenty of the known issues. After closing the app, turn your TV off and unplug it from the socket for about 10 minutes. It is because all the currently charged condensators inside will discharge, ensuring the TV having a fresh reboot.
Sign Out of Disney Plus
Open Disney Plus on another device, head to your account settings and log out of all devices.
Close the app or browser, restart TV and sign back in to see, if the error 142 has been resolved.
- Open windows command prompt by going to the start menu / or your windows bottom bar and searching for cmd.exe
- A command prompt will open
- In the command prompt window, write “ipconfig/flushdns” and press Enter
- The DNS Resolver Cache is now cleared and you may try to enter Disney again.
Check if Disney Plus servers are down
Not the rarest thing to happen, as every cloud/online company has its servers somewhere on the planet. It is known, that from time to time, server might happen to have an issue and will shut down. The shutdown is just temporary, before a new replacement is allocated. You can check the Disney Plus server status on this handy website where you can also check for the outages right on the map, to find otu if the server being down affects you in your area.
Ensure that the app is updated to its latest version
Apps are getting updates on regular basis. an otudated app might be preventing you from connecting to the Disney’s servers. Check the device’s app store if your app needs updating.
Disable Proxy or VPN
If you are using a proxy or VPN app to connectto the internet then disable it/turn it off. Online companies do often have a tools in place to prevent people to access their services via an VPN app or proxy.
Also restart your device after disabling VPN and then open Disney Plus App, so the TV’s internet connection woudl refresh.
Reinstall the application
If all attempts to fix Disney’s error 142 fail, try unninstalling the app, restarting your TV and reinstalling it again.
Contact Disney tech support
If the problem persists and you are unable to fix your issue, our advice would be to contact Disney’s customer support. Disney currently offers 24/7 customer service with Live Chat and Call options. You can also contact them via Twitter at @DisneyPlusHelp.
Frequently Asked Questions
Disney Plus Error Code 142 on Amazon FireStick & Fire TV
If you are facing this 142 error code on your Amazon Firestick or TV, then follow these steps:
- First, close Disney plus app on your Firestick and restart the app.
- Check your internet connection with Firestick.
- Sign out of Disney Plus and then sign in again.
- Try to update or reinstall the Disney app.
Why does Disney Plus keep saying unable to connect?
There is several reasons why your Disney Plus app is unable to connect, that might depend on the device you are using or your internet connection.
You can try to reset your internet router and restart your device (also unplug your TV from socket for around 10 minutes).
If you’re using Disney Plus in your web browser, try to delete cache or use a different browser altogether. You can choose, for example: Chrome, Edge, Opera, Firefox, Vivaldi.
Why is Disney Plus quality low?
This is often due to your current internet connection having issues. If your internet speed drops, Disney Plus will lower the stream quality automatically to ensure a smooth streaming, rather than cutting or interupting the continuous stream with loading or buffering. As soon as your internet speed goes back up, the quality of the video will get back to normal.
Internet speed might drop for various reasons:
- Too many devices using internet connection in your household at the same time.
- Other device is also streaming videos or downloading other content.
- Weather – with satellite connections, bad weather might be interupting your connection.
- An update running at the background in your device.
- Internet provider issues – contact your ISP if you rule out all options above.